FAQ's
- Dial Short Code (*850#)
- Select option 1(Subscribe)
- Enter first name Enter last name
- Enter an alternative number(optional)
- Proceed from summary page
- Successfully subscribed.
- Dial Short Code (*850#)
- Select option 4(my account)
- Enter 2(My Profile)
- Enter 1(change ViPit pin)
- Enter default/old pin (1234)
- Enter a 4-digit new PIN
- PIN successfully changed
- Dial Short Code (*850#)
- Select option 4(my account)
- Enter 1 (check balance)
- Available balance automatically shows up on the screen
- Dial short code (*850#)
- Enter option 1(Send/withdraw)
- Select option 1(Mobile Money Wallet)
- Select receiver’s network (TiGO, MTN, Vodafone and Airtel)
- Enter receiver’s number
- Enter amount
- Proceed from summary page
- You will get a prompt from the network depending on the network you use to confirm
- transaction
- Two messages are received when transaction is done displaying the transaction status
- (the first from the network and second from ViPit)
For MTN and Airtel Users, wait for a pop-up on your phone to complete the process.
For tiGO users, wait for SMS(Text Message) to complete the process.
For VODAFONE Users, kindly generate VOUCHER CODE (Dial *110# > Select Option 6 >
Enter your Vodafone Cash Pin)
- Dial short code (*850#)
- Select option 1 (send/withdraw money)
- Select option 2 (ViPit account) from the menu
- Enter 1 (deposit)
- Enter 1 (my account)
- Enter amount
- Proceed from summary page
- You will get a prompt from the network depending on the network you use to confirm
- transaction
- Two messages are received when transaction is done displaying transaction status (the first from the network and second from ViPit)/li>
NB: Please check your available balance before and after making deposit
Please check your account balance to see if the deposit was successful or not.<
- Dial short code (*850#)
- Select option 1(send/withdraw money)
- Select option 2(ViPit account) from the menu
- Enter 1 (deposit)
- Enter 2 (third party)
- Enter receiver’s number
- Enter amount
- Proceed from summary page
- You will get a prompt from the network depending on the network you use to confirm
- transaction.
- Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ViPit)
- Dial short code (*850#)
- Select option 1(send/withdraw money)
- Select option 2(ViPit account) from the menu
- Enter 2(withdraw)
- Enter 1(my account)
- Enter amount
- Proceed from summary page
- You will get a prompt from the network depending on the network you use to confirm
- transaction
- Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ViPit)
- Dial short code (*850#)
- Select option 1(send/withdraw money)
- Select option 2(ViPit account) from the menu
- Enter 2(withdraw)
Enter 2(third party) - Enter receiver’s number
- Enter amount
- Proceed from summary page
- You will get a prompt from the network depending on the network you use to confirm
- transaction.
- Enter PIN
- Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ViPit).
- Dial Short code (*850#)
- Select option 2 (Buy Airtime)
- Enter 1 (Top-up my phone)
- Enter amount
- Proceed from summary page
- You will get a prompt from the network depending on the network you use to confirm
- Transaction
- Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ViPit)
- Dial Short code (*850#)
- Select option 2 (Buy Airtime)
- Enter 2 (Send Airtime)
- Enter receiver’s number
- Enter top up amount
- Proceed from summary page
- You will get a prompt from the network depending on the network you use to confirm
- Transaction
- Two messages are to be received when transaction is done displaying the transaction status (the first from the network and second from ViPit)
- Dial Short code (*850#)
- Select option 3 (Pay Bills)
- Enter 2 (DSTV)
- Enter Smart card number
- Enter amount to pay
- Proceed from summary page
You will get a prompt from the network depending on the network you use to confirm - Transaction
- Two messages are received when transaction is done displaying the transaction status (the first from the network and second from ViPit).
- Dial Short code (*850#)
- Enter 5 (Customer Support)
- Contact information pop ups on the screen.